VSV Building Supplies is dedicated to providing great service and quality goods. If you experience a problem with a product bought from us, kindly review the following refund and return policies.
- Change of Mind
Change of mind does not qualify for returns or refunds with us. Before you place your order, please choose wisely and make sure all measurements, quantities, and specifications are correct.
- Faulty, Incorrect or Damaged Goods
If you get damaged, incorrect, or defective items, please let us know within 48 hours of delivery or pickup. Your claim could call for you to provide:
- Proof of purchase (invoice or order number)
- Photos of the damaged or incorrect goods
- A brief description of the issue
Once evaluated, we could provide a replacement, repair, or refund depending on the kind of problem and in line with Australian Consumer Law.
- Custom or Made-to-Order Items
Unless they can be shown to be defective or not made to the agreed specifications, custom-processed items—including cut, bent, fabricated, or threaded products—are non-returnable and non-refundable. At the time of order, please make sure all custom information is accurate and final.
- Returns Process
Goods may only be returned if VSV Building Supplies approves all return requests. Should it be authorised:
- Items have to be sent back in their original state and packaging.
- Restocking fees could apply; usually 15–25% of the item’s value.
- Unless otherwise negotiated, you are in charge of the expense of returning the items.
- Returns without authorisation will not be accepted or reimbursed.
- Refunds
Within 5–10 business days of the returned items being inspected and accepted, approved reimbursements will be handled using the original payment method.
- Delivery Issues
Unless we have scheduled the freight, VSV Building Supplies is not liable for delays, damages, or missing items caused by third-party delivery services. If delivery cause damage, please record the problem upon receipt and get in touch with us right away.
Need Help?
If you have any questions regarding your order or the returns process, contact our team at:
📧 info@vsvbuildingsupplies.com.au
Our goal is to make sure everything runs smoothly and fairly.